Our Policy

Payment for Services
Our fees are structured to provide the most progressive veterinary medical and surgical services possible. Fees are based on the financial requirements of maintaining a professional staff, modern facilities, technical equipment and supplies. We encourage you to discuss your pet's treatment program. We have no desire to extend anyone beyond his or her means or intentions. If you ask, we will be happy to provide you an estimate of the anticipated cost before we start. All accounts must be paid in full before a pet is discharged. We require full payment at the time of service for all charges. Payment of your account remains your responsibility at all times. For your convenience we accept the following methods of payment: Cash, Check, Care Credit, MasterCard, VISA and Discover.

Prescription Refills
Prescriptions will be filled with the veterinarian's approval if the pet has been treated at Gladstone Animal Clinic, LLC within the last 12 months. If your pet has not been seen within the last 12 months, the doctor will need to examine your pet before a prescription can be dispensed. If you have prescriptions to be refilled, we request you call during office hours. Make sure you give the receptionists a phone number we can reach you at if we have any questions about your request. Please give our staff at least 3 hours to approve and prepare your prescription to be picked up.

During office hours, we will be able to receive and treat EMERGENCY cases. Please inform the receptionist if you feel you have an Emergency/Urgent Care concern. A technician will assist you as soon as possible and may take the pet to begin emergency supportive care (oxygen therapy, etc) until a doctor can evaluate and treat your pet.

Emergencies After Hours
Call 816-436-1100 - We forward our phones to the Animal Emergency Center. The Emergency Center is open whenever Gladstone Animal Clinic is closed.

Animal Emergency Center
8141 North Oak Trafficway
Kansas City, Missouri 64118
(816) 455-5430

Many pets enjoy having their owners visit while they are hospitalized. Visitation depends upon the animal's illness or condition after surgery. We encourage our owners to keep involved in their pets' care and recovery. We do however, request that you please inquire before visiting.

Office Hours and Appointments
The office is open Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m. Owners may drop their pet off Monday through Friday as early as 7:30 a.m. for treatment, surgery, vaccinations, etc. The veterinarians on staff are not always available due to appointments and surgery schedules, but the office staff is available during these times. We try to see all clients on an appointment basis. Please describe your problem to the receptionist when you make your appointment so that adequate time will be allowed. Although we try to keep you from waiting on your appointment day, please remember some pets may have more complex problems which may require much longer to adequately diagnose or treat. We appreciate your understanding when delays arise. If we learn in advance of schedule problems, we will make every effort to contact you and give you the option of rescheduling your appointment or seeing another veterinarian. If you are unable to keep your appointment, please extend this courtesy to us so that we may adjust our schedule.
Please notify the receptionist at the time of your visit of any change in your name, address and/or telephone number.

Office Hours


8:00 AM-6:00 PM


8:00 AM-6:00 PM


8:00 AM-6:00 PM


8:00 AM-6:00 PM


8:00 AM-6:00 PM


8:00 AM-12:00 PM




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